Temp Stick® Troubleshooting Guide

Here we'll help you resolve common issues with step-by-step instructions. We're confident that whether you're a first-time user or an experienced pro, this guide will help you get the most out of your Temp Stick.

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Initial Setup Troubleshooting Topics:

Trouble using a public WiFi network

If you’re experiencing trouble connecting your Temp Stick to a public Wi-Fi network this is most likely due to an internet splash through page...

I cannot connect to my 5Ghz WiFi network

The Temp Stick works only on a 2.4Ghz Wifi network for maximum range & reliability...

How do I use a hidden WiFi network?

For hidden networks, check the "Use Hidden Network" box and manually enter the WiFi network name (SSID) and password...

Temp Stick setup using a Laptop/PC

You may set up and configure your temp stick using a WiFi capable laptop or PC following these steps...

I received an error during setup

Here, you will discover common errors that you may encounter during the setup process, as well as their corresponding causes and solutions...

Using the Temp Stick:

How do I change my WiFi network?

In your temp stick app, navigate to the "sensors" section. Scroll down and find your SSID (WiFi Network Name). Click on the "Update Wifi" button and follow the on-screen instructions...

My WiFi password has changed. How do I update it in the Temp Stick?

Follow these steps to update the WiFi password for your Temp Stick...

My Temp Stick stopped checking in

There a couple reasons why your Temp Stick may have lost connection. Following these troubleshooting steps to help get your Temp Stick back online...

How do I setup alerts?

With Temp Stick you can receive alerts for temperature, humidity, internet loss and low battery. Here is a handy guide to help you get started setting up your first alerts...

Im not receiving my alerts

If you are not receiving your alerts via SMS, email or push notifications, reference these troubleshooting steps...

Can I calibrate my temperature and humidity readings?

Follow these easy steps for calibrating your temperature or humidity readings...

How do I factory reset my Temp Stick

In order to set your Temp Stick back to factory settings and remove your wifi information from the device follow these easy steps...