Troubleshooting Guide & FAQ

Here you’ll find step-by-step help for common issues, whether you’re setting up your Temp Stick for the first time or need assistance using your fire sprinkler protection system.

Don't see your issue below?

Call our friendly, US-based advanced support team: 888.756.0111

Using the Temp Stick Pipe Temperature Strap:

How to properly secure the Pipe Temperature Strap

Your Velcro pipe temperature strap has a copper sensor that must be firmly secured to the surface of the water pipe to accurately record and detect temperature changes....

What is the best placement for the pipe strap sensor?

Pipe strap temperature sensors can be installed on sprinkler branch lines or risers. We recommend placing them near areas that may be exposed to cold outdoor temperatures, such as stairwells and attic spaces....

Can I calibrate my pipe temperature sensor?

Yes, you can find your sensor's calibration options in the "Sensors" section of the app. Follow these easy steps for calibrating your probe temperature...

Setting Up Your Temp Stick and connecting to WiFi:

I am not getting a blinking red light during setup

I am setting up my Temp Stick for the first time and I am not getting the blinking red light...

I cannot connect to my 5Ghz WiFi network

The Temp Stick works only on a 2.4Ghz Wifi network for maximum range & reliability...

Trouble using a public WiFi network

If you’re experiencing trouble connecting your Temp Stick to a public Wi-Fi network this is most likely due to an internet splash through page...

How do I use a hidden WiFi network?

For hidden networks, check the "Use Hidden Network" box and manually enter the WiFi network name (SSID) and password...

I received an error during setup

Here, you will discover common errors that you may encounter during the setup process, as well as their corresponding causes and solutions...

Temp Stick setup using a Laptop/PC

You may set up and configure your temp stick using a WiFi capable laptop or PC following these steps...

Troubleshooting Guide & FAQ

Using the Temp Stick Pipe Temperature Strap:

How to properly secure the Pipe Temperature Strap

What is the best placement for the pipe strap sensor?

Can I calibrate my pipe temperature sensor?

Setting Up Your Temp Stick and connecting to WiFi:

I am not getting a blinking red light during setup

I cannot connect to my 5Ghz WiFi network

Trouble using a public WiFi network

How do I use a hidden WiFi network?

I received an error during setup

Temp Stick setup using a Laptop/PC

General Temp Stick Topics:

How do I change my WiFi network?

My WiFi password has changed. How do I update it in the Temp Stick?

My Temp Stick stopped checking in

How do I setup alerts?

Im not receiving my alerts

Can I calibrate my temperature and humidity readings?

How do I factory reset my Temp Stick

Need advanced support? Call our friendly support team 7 days a week 888.756.0111